Rallied AI

Rallied AI is an innovative artificial intelligence technician designed specifically for Managed Service Providers (MSPs). By seamlessly integrating with your entire tech stack, Rallied autonomously resolves Level 1 and Level 2 tickets, allowing your team to focus on high-impact projects instead of mundane tasks. Whether communicating through Slack or Teams, Rallied functions like a true coworker, interacting with users in real-time or working directly within your Professional Services Automation (PSA) tools. The main value proposition lies in its ability to significantly reduce operational costs and improve efficiency by handling repetitive tasks such as password resets, account unlocks, and onboarding processes. This means your skilled engineers can concentrate on strategic initiatives rather than wasting time on routine ticket management.

Autonomous Ticket Resolution

Rallied AI can autonomously resolve Level 1 and Level 2 tickets, executing fixes like password resets, account unlocks, and permission adjustments without human intervention. This immediate response reduces wait times and enhances user satisfaction.

Intelligent Triage and Dispatch

With its intelligent triage system, Rallied asks end users targeted questions to categorize issues by urgency, fill in necessary fields, and pull documentation from your IT knowledge base. This ensures efficient routing to the appropriate technician for complex issues.

Streamlined Onboarding and Offboarding

Rallied simplifies the onboarding and offboarding processes for new hires and contractors. From setting up accounts and permissions to revoking access, it manages these tasks based on single messages or tickets, saving time and ensuring compliance.

Seamless Integration with Your Stack

Rallied connects effortlessly with a wide array of tools such as ConnectWise, Autotask, and M365 among others. This integration allows it to leverage existing systems for maximum efficiency and effectiveness in ticket resolution.

Enhancing Support Efficiency

Rallied AI excels at enhancing support efficiency by managing high volumes of L1 and L2 tickets. This means your technicians can focus on more complex problems, improving overall service delivery and reducing operational costs.

Reducing Hiring Costs

For growing MSPs, Rallied provides a cost-effective alternative to hiring additional Level 1 technicians. By automating routine tasks, it alleviates the pressure of high ticket volumes without the need for additional headcount.

Improving Response Times

With Rallied handling urgent issues like VPN access or account locks autonomously, response times are significantly improved. This leads to higher user satisfaction and less downtime for clients, which is critical in IT support.

Simplifying Compliance and Security

Rallied ensures compliance and security during onboarding and offboarding by automatically managing user permissions and access rights. This reduces the risk of human error and ensures that only authorized personnel have access to sensitive systems.

What if it breaks something?

You have full control over Rallied's permissions and capabilities. You can set parameters for what tasks it can handle autonomously, allowing for gradual trust-building as you expand its responsibilities.

How long does setup take?

Rallied can be connected and deployed within a week. There’s no need for lengthy implementation processes, allowing you to start reaping the benefits of automation almost immediately.

Is Rallied user-friendly?

Absolutely! Rallied communicates in natural language, making it easy for users to interact with it through familiar platforms like Slack and Teams. This ensures a smooth user experience without requiring extensive training.

How does Rallied compare to other AI tools?

Unlike other AI tools that often require a full-time admin or extensive training, Rallied works out of the box without the need for dedicated management. It is designed for immediate action rather than merely offering suggestions.