AskLettie

AskLettie is your lightning-fast AI property management assistant, designed to automate tenant communications and maintenance triage 24/7 directly through WhatsApp. Built specifically for UK landlords and letting agents, it eliminates the chaos of endless calls, scattered messages, and manual paperwork. The core mission is simple: stop renting your time along with your property. Lettie acts as the instant first point of contact for tenants, engaging them on a platform they already use daily. It intelligently assesses, categorises, and logs every maintenance request, providing you with clear, actionable reports and a perfect, automated audit trail. This streamlined system saves you hours every week, ensures rapid response to urgent issues for compliance with regulations like Awaab's Law, and builds a watertight compliance record effortlessly. Regain calm, organised control over your portfolio and focus on growing your business, not managing its admin.

24/7 WhatsApp AI Triage

Lettie works instantly on WhatsApp, a platform UK tenants already use, requiring no app downloads. It acts as your always-on first responder, instantly engaging tenants, asking clarifying questions, and triaging issues by urgency and type. This cuts out the phone tag and missed messages, providing a professional, seamless service day or night, automatically logging every detail from the very first contact.

Automatic Compliance Audit Trail

Every single interaction is time-stamped and logged in an un-editable record. From the tenant's initial message to Lettie's AI replies and any actions taken, a perfect compliance history is built automatically. This creates an instant, audit-ready paper trail that proves due diligence, essential for upcoming regulations like the Renters' Right Act and Awaab's Law.

Visual AI Analysis for Instant Diagnosis

Tenants can send photos of issues directly via WhatsApp. Lettie's expert-trained AI analyses these images to instantly identify faults and assess severity—like recognising a leaking pipe or a mould patch. This slashes the back-and-forth for descriptions, providing you with a clearer, faster understanding of the problem before anyone even visits the property.

Centralised Compliance Hub & Alerts

Stop chasing expired documents. Lettie provides a single dashboard to track all property certificates and compliance documents. It automatically sends you reminders before anything expires, so you're never caught off guard. Instantly export clean, professional maintenance reports for any tenant or property with just one click for inspections or legal needs.

For Self-Managing Landlords

Individual landlords managing their own portfolios can offload the 24/7 burden of tenant communications. Lettie handles the initial contact, triage, and logging, saving countless hours per week. It ensures urgent issues are flagged immediately and builds a robust compliance record automatically, providing peace of mind and professional service without the constant phone interruptions.

For Letting Agencies

Agencies can scale their service efficiency by using Lettie as a first-line support assistant for all managed properties. It standardises the intake process, ensures no request is missed, and provides property managers with prioritised, detailed reports. This allows agents to handle more portfolios effectively, improve tenant satisfaction with instant responses, and maintain impeccable, defensible records for all clients.

Ensuring Awaab's Law Compliance

With Awaab's Law requiring swift action on hazards like damp and mould, speed is critical. Lettie automates the evidence collection process from the moment a tenant reports an issue. The AI triage immediately categorises it, and the time-stamped audit trail proves you were notified and acted fast, providing the necessary data to demonstrate compliance effortlessly.

Streamlining Tenant Onboarding & Reporting

From the moment a new tenant moves in, Lettie simplifies communication. Invite tenants via WhatsApp for a familiar, easy channel. All their queries and reports are instantly organised. When you need to provide a history of works for an inspection, sale, or dispute, generate a comprehensive, audit-ready report for any property with a single click from the dashboard.

How do tenants start using AskLettie?

It's incredibly fast. After you add a property and tenant details in the web dashboard, you simply invite the tenant via a WhatsApp message. They click the link and start chatting with Lettie immediately—no new app downloads, accounts, or complicated setups. They use the WhatsApp they already have, making adoption seamless and instant.

Is the AI reliable for diagnosing property issues?

Absolutely. Unlike generic chatbots, Lettie's AI is specifically trained on thousands of real UK maintenance cases and appliance manuals. It uses expert-grade triage logic to ask the right questions, assess urgency, and even analyse photos. It's built to be a dependable first filter, ensuring you get accurate, prioritised information.

How does AskLettie help with legal compliance?

Lettie automates the record-keeping that compliance demands. Every interaction is logged in a permanent, time-stamped audit trail. It centralises document expiry alerts and provides one-click legal reports. For laws requiring proof of prompt action (like Awaab's Law), the automated log provides immediate, undeniable evidence of your response timeline.

Can I try AskLettie before committing?

Yes. You can sign up for the web dashboard in 60 seconds with no credit card required. More directly, you can experience the tenant side instantly by using your phone to scan the demo QR code on the website. This starts a free, interactive demo on WhatsApp showing exactly how Lettie handles a full maintenance request in minutes.