Twig
About Twig
Twig is a transformative AI assistant improving customer support with instant issue resolution. Tailored for support teams, it utilizes advanced AI technology to rapidly provide factual answers and automate responses. With session memory and integration capabilities, Twig ensures a streamlined experience for both users and support agents.
Twig offers flexible pricing plans tailored for enterprises, starting at $500/month to $1500/month, with options for custom solutions. Each plan includes unlimited support agent seats, scalable AI responses, and specialized features that enhance operational efficiency, making upgrading highly beneficial for users seeking comprehensive customer support.
Twig features an intuitive user interface, designed for seamless navigation and effortless engagement. Its layout enhances user experience, offering distinct functionalities like chat support and integrations with popular platforms, thereby allowing quick access to AI capabilities, ultimately improving customer interactions and resolution processes.
How Twig works
Users begin by onboarding onto Twig, integrating their existing data sources and preferences. They interact through a user-friendly interface where Twig’s AI quickly answers queries and performs actions via API calls. With built-in memory for continuity and detailed analytics, Twig empowers users to enhance their customer support processes effortlessly.
Key Features for Twig
Instant Customer Resolution
Twig's Instant Customer Resolution feature allows users to receive immediate answers to queries, revolutionizing support efficiency. With this functionality, Twig ensures fast issue resolution, minimizing wait times and enhancing customer satisfaction by providing fact-based, cited responses directly to users' questions.
Session Memory
The Session Memory feature of Twig enables users to have seamless conversations across interactions, making follow-ups quicker and more effective. By remembering past chats, Twig improves the overall customer experience, ensuring that support agents have context and can provide more relevant assistance consistently.
Embedded AI Agents
Twig's Embedded AI Agents feature allows businesses to integrate AI directly into their SaaS applications. This unique capability enhances user engagement by providing automated assistance right where users need it, significantly streamlining support workflows and driving operational efficiency across customer service platforms.
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