Solidroad
About Solidroad
Solidroad is an innovative AI-powered coaching platform designed for customer-facing teams. It provides live call scoring, realistic simulations, and personalized feedback, enabling team members to improve their skills and performance. With a focus on training efficiency, Solidroad helps organizations enhance their customer interactions and streamline the onboarding process.
Solidroad features three pricing plans: Starter at $199/month for up to 10 users, Growth at $499/month for up to 50 users, and a custom Enterprise plan for 50+ users with dedicated services. Each tier offers unique advantages, including advanced analytics and custom coaches, maximizing value and support for users.
The user interface of Solidroad is designed to create a seamless experience for users. With intuitive navigation and easily accessible features, users can effortlessly monitor their performance and access training materials. Solidroad's layout emphasizes simplicity and functionality, making it easy for teams to engage with AI-driven coaching tools.
How Solidroad works
Users start by onboarding their teams through Solidroad's platform, where they can upload or integrate real conversations for live call scoring. Once onboarded, team members engage with realistic simulations in various formats, receiving real-time coaching and feedback. Managers can then access performance metrics across different interaction types to guide further training actions.
Key Features for Solidroad
Live Call Scoring
Solidroad's live call scoring feature offers immediate, actionable feedback on customer interactions. By leveraging AI technology, it allows users to evaluate their performance in real-time, empowering them to focus on areas of improvement and refine their strategies for better engagement and customer satisfaction.
Realistic Simulations
Solidroad provides realistic simulations for training across various channels, including video, voice, and chat. This unique feature allows team members to practice their skills in a safe environment, ensuring they are well-prepared for real customer interactions and enhancing their confidence and abilities.
Custom Scorecards
Custom scorecards in Solidroad enable tailored feedback for each team member based on specific performance indicators. This personalized approach helps employees track their progress over time, ensures relevant coaching is provided, and increases overall performance within customer-facing roles.
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