Canny
About Canny
Canny is a customer feedback management platform designed for companies to streamline feedback collection and organization. Its unique feature, Autopilot, automatically captures and deduplicates customer feedback, helping teams prioritize feature requests and improve product decisions. Canny empowers businesses to better understand customer needs.
Canny offers flexible pricing plans catering to startups and enterprises. Each tier includes essential features, with options for custom solutions. Upgrading benefits users with more advanced tools for feedback analysis and prioritization, ensuring informed product decisions that drive growth and enhance customer satisfaction.
Canny boasts a user-friendly interface with an intuitive layout designed for seamless navigation. Its modern design allows users to easily access feedback tools and analytics, enhancing the overall browsing experience. Canny's focus on simplicity ensures users can efficiently gather and manage feedback with ease.
How Canny works
Users start with onboarding on Canny by signing up and customizing their feedback portal. They can easily capture customer insights using Autopilot, which automates feedback collection from various channels. Users then analyze and prioritize requests through customizable scoring formulas, creating public or private roadmaps to keep their teams updated.
Key Features for Canny
Automatic Feedback Capture
Canny's automatic feedback capture feature sets it apart by allowing users to collect insights effortlessly. Through Autopilot, the platform detects and merges duplicates, ensuring accurate data representation. This unique capability helps teams streamline their customer feedback processes, enhancing decision-making and user engagement.
Prioritization Scoring Formula
Canny's prioritization scoring formula empowers users to evaluate feature requests based on impact and effort. By customizing the scoring criteria, teams focus on high-priority items that drive revenue and enhance user satisfaction. This targeted approach facilitates informed product development and resource allocation.
Changelog and Update Sharing
Canny enables users to build public changelogs, allowing businesses to keep customers informed about new features and updates. This transparency fosters user engagement by showcasing how their feedback is being addressed. Canny’s changelog feature strengthens the connection between users and product teams.
